Return Policy
At Sk1ntro, we accept returns/exchanges for unopened and non-hygienic items.
All Sale, discounted items and E-gift cards are Final Sale and cannot be returned or exchanged and packages that are not picked up within the allocated time are not eligible for a refund.
By completing checkout, you acknowledge that all discounted and final sale items are non-refundable. Orders not picked up by the customer will be treated as failed deliveries and will not be eligible for a refund.
Please refer to the following guidelines for returns/exchanges:
- Return items must be in their original packaging, unopened and unused.
- Exchanges can be processed for items of equal value.
- Return/exchange are allowed within 30 days of the delivery date.
- Original receipt is required for all returns and exchanges.
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Original shipping fees are non-refundable.
- Sk1ntro is not responsible for any additional return shipping and handling fees made
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Please contact us at hello@sk1ntro.com with your order number and item(s) you wish to return or exchange.
Gift With Purchase Policy (Refunds & Exchanges)
If your return or exchange causes your final order total to fall below the minimum required to qualify for a free gift, the free gift must be returned in its original, unused condition along with your items.
If the gift is not returned, its retail value will be deducted from your refund or charged before the exchange is processed.
Customers are responsible for covering the shipping cost of returning any items, including any required free gifts.
Final Sale – No Returns or Exchanges on Beauty Devices
Please note that the medicube Age-R Booster Pro EX beauty device is considered a final sale item due to hygiene and safety standards. For this reason, we are unable to accept any returns, exchanges, or issue refunds for this product once it has been purchased.
We strongly encourage customers to review all product details and specifications prior to completing their purchase. If you have any questions or need assistance deciding if this product is right for you, please reach out to our customer service team — we’re here to help!
Last updated: June 1, 2025
