Once an order has been accepted, the order will be processed.  We may not be able to make changes.

We accept returns within 7 day of delivery. Items must be unused and in original packaging. Please refer to our Return Policy page. 

Yes, we accept exchanges within 7 days of deliver (please refer to return policy page). Exchanges can be processed for items of equal value. Please contact our customer services for assistance.

Please contact use at hello@sk1ntro.com within 7 days of receiving your order.
Please provide us with your order number and photos of the package that was shipped in and our team will help you to resolve the issue more quickly. 

If the packages marked as delivered, but you have not received anything. 

We recommend:
1) Check with your property and with neighbors as if it might be left in unexpected spots.
2) Reach out to the delivery service for more details. They may have more information about the delivery location.

If the package is still missing, please feel free to contact our customer service team at hello@sk1ntro.com. 

Sorry, we do not offer direct refund. We will issue an online store credit for your return.

We accept various payment methods, including Visa, MasterCard, AMEX, Diners Club, Discover, Apply Pay, Google Pay, PayPal and Shop Pay.

We accept Canadian dollars (CAD) and U.S. Dollar (USD) at this moment. 

Yes, we charge domestic sales tax based on the shipping address for orders within the applicable states. 
The tax rate may vary depending on your location.  
During checkout, the sales tax will be calculated and displayed before you finalize your purchase. 

Yes, we offer free standard shipping to all Canada domestic orders over $74.99 and USA orders over USD$59.  

Your order will typically ship out within 1-2 business days after it is processed. 
Once your order is shipped, you will receive a confirmation email with tracking information. 

All our orders are shipped from Canada. 
Orders can take 2-10 business days depend on your location. 

Please refer to the Shipping & Delivery Page for more information.

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary.

Duties and taxes may apply based on the destination’s customs regulations. 

These fees are the responsibility of the recipient and are usually collected upon delivery or when the package is processed through customs.   

We recommend checking your local customs regulations for specific details regarding duties and taxes.

We offer several shipping options, including Canada Post, UPS, USPS, and Purolator.

You will receive a tracking number via email once your order has shipped.
You can use this number to track your shipment.

Sk1ntro Loyalty Program is where points can be earned to use to create a discount or earn free gifts in the order.   Exclusive offers and discounts will be received for being our loyal member.

You can join simply by signing up with your email through our website. There is no minimum purchase order or annual fees required to become a member. 

To reach our Grand level, you need to spend over $250.

To reach our Royal level, you need to spend over $700.

Your tier status will be downgraded if you haven't made a purchase for a period of time (1 year after last purchase).

A downgrade notification will be sent to you a month before your status will be demoted.
To avoid tier status downgrade , we recommend making a purchase at least once a year. 

You could check your tier under your Account page once you logged in.

Yes, points will expire one year from when earned due to account inactivity. 
To avoid expiration, we recommend making a purchase at least once a year. 

Once you logged in, your points balance will be displayed in your account dashboard.

There are various ways to earn points. You can earn points by making purchases, following us on social media, sharing posts, referring friends and leaving us a product review. 

For detailed information, please click here.

You could redeem rewards using points once signed in through the Sk1ntro Loyalty Program page or under your Account page.

To qualify for redemption, your cart must include a merchandise purchase.  
Rewards are at limited quantities and will be given out based on first-come first-serve basis. 

Product redemption reward does not include free shipping.
Shipping fee will be applied unless the order amount fulfills our free shipping condition. 

We do offer birthday discount coupon to our member.
For detailed information, please click here.

Only verified reviews are eligible to earn points. This means that you must leave your review using the verified link that we send you.